At PowerDock Wireless, we always aim to deliver the best purchasing experience for our customers. We take pride in our products and are absolutely confident that the products we sell are of the highest quality. That's why we are proud to offer a 30-day Money Back Guarantee, under the conditions that you have used our products correctly with our instructions.
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.
To claim our Money-Back Guarantee, please follow these simple steps:
1. You must contact our customer service specialist team at email@example.com and begin the troubleshooting process within 30 days from the date of purchase.
2. One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions.
3. The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.
Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.
The 30 Day Money Back Guarantee Does Not Apply for:
- Change of Mind
- Incorrect Use
- Incompatibility issues - so make sure you read our compatibility section